Terms and Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.


Summary of some of your key rights:


By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in these Terms, such as information on our complaint handling policy.

Right to cancel – Goods

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

Right to cancel – Digital content

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide you with 14 days to change your mind and cancel the purchase and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.

Your Consumer Rights – Goods

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund;

Your Consumer Rights – Digital content

The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

  • if your digital content is faulty, you’re entitled to a repair or a replacement;

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.



1. Our Terms

A. These terms and conditions set out: your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.

B. If you do not understand any of these Terms and want to talk to us about it, please contact us by:

I. e-mail: mmatei@mateimuntiu.eu

C. If you would like this policy in another format (e.g. audio, large print, braille) we are sorry but we can only provide it in the written form, the one you are looking at now or as PDF sent via email.

D. Definitions:

I. We, us or our” means MATEI MUNTIU with our office at:

45 Orwell Road,
Ipswich
IP3 8HZ
United Kingdom

References to us in these Terms also includes any group companies which we may have from time to time;

II. “Our site or our website” means the site on which these terms and conditions are displayed, including, but not limited to the following websites:

www.mateimuntiu.eu;
www.mateimuntiu.pixieset.com

III. “Terms” means these terms and conditions of sale as updated from time to time;

IV. “You or your” means the person accessing or using our site to make purchases from us.

E. The details of these Terms will not be filed with any relevant authority by us.



2. Terms and conditions of sale

A. These Terms apply to any sale of goods and/or digital content on our site. If you buy goods and/or digital content on our site you agree to be legally bound by these Terms and the terms and conditions contained herein.

B. These Terms are only available in English. No other languages are available for these Terms.

C. When buying any goods and/or digital content on our site you also agree to be bound by:

I. our terms and conditions of use and any documents referred to therein;

II. specific terms which apply to certain goods and/or digital content. If you want to see these specific terms, please visit the relevant webpage for the goods and/or digital content.

All these documents form part of these Terms as though set out in full here.



3. Information we give you

A. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

I. read the Confirmation email that will be sent to you when you have ordered goods and/or digital content (see clause below); or

II. login to your account on our site and view the information in your order history; or

III. contact us using the email address above.

B. The key information we give you by law forms part of these Terms (as though it is set out in full here).

C. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.



4. Ordering from us

A. Here we set out how a legally binding contract between you and us is made.

B. You place an order on our site by doing the following:

The user adds products to a basket and then clicks the basket to proceed to checkout. Finally the user completes the process and clicks ‘pay now’ to confirm the order.

C. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

D. Before you place any order for digital content you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. If required please contact us for assistance.

E. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.

F. We may contact you to say that we do not accept your order. This is typically for the following reasons:

I. the goods and/or digital content are unavailable;

II. we cannot authorise your payment;

III. you are not allowed to buy the goods and/or digital content from us;

IV. we are not allowed to sell the goods and/or digital content to you;

V. the number of goods and/or digital content you have ordered is too large; or

VI. there has been a mistake on the pricing or description of the goods and/or digital content.

G. We will only accept your order when we send you an Email to confirm this (Confirmation Email ). At this point:

a. a legally binding contract will be in place between you and us; and

b. your order will be fulfilled and your content will be automatically downloaded.

H. If you are under the age of 18 you may not buy any goods and/or digital content from our site. However, in some cases you may not be able to buy certain goods and/or digital content because you are too young. If so this will be set out on the relevant webpage for the goods and/or digital content concerned.



5. Right to cancel
– Non-business customers

A. If you are buying from our site for business purposes, this section does not apply. Instead, please see the section below entitled “Right to cancel – business customers”.

B. If you are buying goods and/or digital content from our site for non-business purposes, you have the right to cancel the contract created by these Terms within 14 days without giving any reason.

C. However, this right to cancel will not apply to any of the following products:

The ‘right to cancel’ does not apply to digital content for which a download process has already started.

D. The cancellation period will expire after 14 days from the day:

I. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;

II. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

III. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

IV. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.

E. To exercise the right to cancel, you must inform us of your decision to cancel the contract created by these Terms by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form To: MATEI MUNTIU
45 Orwell Road,
Ipswich
IP3 8HZ
United Kingdom
mmatei@mateimuntiu.eu


I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *, Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date * Delete as appropriate

F. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.



6. Right to cancel – business customers

A. If you are buying goods and/or digital content from our site for business purposes, you shall have the right to cancel the contract created under these Terms within 3 days and provide a legitimate reason for the cancellation to be accepted by us. Our acceptance of a given reason for cancellation shall not be unreasonably withheld.

B. However, this right to cancel will not apply to the following products:

The ‘right to cancel’ does not apply to digital content for which a download process has already started.

C. The cancellation period will expire after 3 days from the day:

I. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract;

II. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good purchased, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

III. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

IV. on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a contract for regular delivery of goods during a defined period of time.

D. To exercise the right to cancel, you must inform us of your decision to cancel the contract created under these Terms by a clear statement (e.g. a letter sent by post, fax or email).



7. No right to cancel once downloading of any purchased digital content starts

When you buy the digital content:

I. you have no right to cancel the contract created under these Terms once the downloading of it starts;

II. you must read the following statement (which will be presented to you), agree to it, and tick the relevant box when buying the digital content: ‘I hereby consent to immediate performance of this contract when clicking on the ‘pay now’ button and acknowledge that I will lose my right of withdrawal from the contract once the automatic download of the digital content has begun’.



8. Effects of cancellation
– Non-business customers

A. If you cancel the contract created under these Terms in accordance with the clause entitled “Right to cancel – Non-business customers”, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

B. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

C. We will make the reimbursement without undue delay, and not later than:

I. 14 days after the day we received back from you any goods supplied; or

II. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

III. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract created under these Terms.

D. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

E. If you have received goods:

I. you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract created under these Terms to us, send back the goods or hand them over to us

II. the deadline shall be met if you send back the goods before the period of 14 days has expired;

III. you will have to bear the direct cost of returning the goods;

IV. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.



9. Effects of cancellation – Business customers

A. If you cancel the contract is accordance with the clause above entitled “Right to cancel – Business customers”, you shall be reimbursed for any payments you have made to us in relation to the contract subject to the following:

I. where we have incurred costs in securing or obtaining the goods and/or digital content ordered by you, you shall be liable to cover such costs incurred by us should they be irrecoverable otherwise;

II. we may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

B. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

C. If you have received goods

I. you shall, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract created under these Terms to us, send back the goods or hand them over to us

II. the deadline shall be met if you send back the goods before the period of 14 days has expired;

III. you will have to bear the direct cost of returning the goods;

IV. you are liable for any diminished value of the goods resulting from the handling of the goods.



10. Download of digital content

A. Once you have paid for your order and received the Confirmation email the digital content will download automatically.

B. We may deliver your digital content in instalments. If you have any queries as to whether this is the case please consult the information provided at the time of purchase or contact us for further information.

C. If something happens which:

(I). is outside of our control; and

(II). affects you being able to download the digital content;

we will make the digital content available for download as soon as we can. If your computer or device blocks the automatic download of the digital content or the automatic download does not start, you may still have the right to cancel the contract.



11. Permission to use digital content

A. When you buy any digital content and download it, you will not own it. Instead we give you permission to use it (also known as a ‘licence’) for the purpose of you using and enjoying it according to these Terms.

B. The digital content:

I. is personal to you. You can use it wherever you want in the world but only if you comply with local laws;

II. is non-exclusive to you. We may supply the same or similar digital content to other users;

III. may be used only on 1 computer or device;

IV. may not be:

(a). copied by you except for a reasonable number of necessary back-ups;

(b). changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);

(c). combined or merged with, or used in, any other computer program; or

(d). distributed or sold by you to any third party;

V. contains information which is owned by us or third parties or both. You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings;

VI. includes a guide on how to use it. Please read this carefully. This guide can be accessed as follows:

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0)

More details on https://mateimuntiu.eu/cc/

For commercial or any other type of license on downloaded images or prints please get in touch using the contact form or email address provided above.

C. Except where you have permission to use the digital content under this clause, you will not obtain any rights of ownership or other rights (of whatever nature) in the digital content or in any copies of it.



12. Delivery of goods

A. Prints will be delivered through regular post services (RoyalMail) or courier (DPD), depending on the delivery address you provide in your order and on the selected delivery method you choose at checkout.

B. The estimated date and time window for delivery of the goods is set out in the Confirmation Email.

C. If something happens which:

I. is outside of our control; and

II. affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

D. Delivery of the goods will take place when we deliver them to the address that you gave to us.

E. We may be unable to deliver the goods if we are unable to properly identify you. Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.

F. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

I. let you know;

II. cancel your order; and

III. give you a refund.

G. If nobody is available to take delivery, please contact us using the email address above.

H. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

I. We may deliver your goods in instalments. To check if your goods may be delivered in this way, click on the check the delivery details during the online checkout process.



13. Payment

A. We accept the following means of payment:

Credit or Debit card,
Paypal,
Google Pay

B. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods and/or digital content is secure by using an encrypted and secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

C. Your credit card or debit card will only be charged when you confirm your order.

D. All payments by credit card or debit card need to be authorised by the relevant card issuer. From time to time we may also use extra security steps via Verified by Visa, Mastercard®SecureCodeTM or equivalent services.

E. If your payment is not received by us and you have already received any goods, you:

I. must pay for such goods within 30 days; or

II. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.

F. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.

G. Nothing in this clause affects your legal rights to cancel the contract during any applicable ‘cooling off’ period detailed under the Clauses entitled ‘Right to Cancel – Non-business customers’ and ‘Effects of Cancellation – Non-business customers’ above.

H. The price of the goods and/or digital content:

I. is in pounds sterling (£)(GBP) or your local currency;

II. includes VAT at the applicable rate; and

III. does not include the cost of:

(a). delivering the goods (delivery options and costs will be provided before you place your order); or

(b). any carrier bags (which cost a minimum of 5p) each).



14. Nature of goods

A. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

I. are of satisfactory quality;

II. are fit for purpose;

III. match the description, sample or model; and

IV. are installed properly (if we install any goods).

B. We must provide you with goods that comply with your legal rights.

C. The packaging of the goods may be different from that shown on our site.

D. While we try to make sure that:

I. all weights, sizes and measurements set out on our site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements; and

II. the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that you use.

E. Any goods sold:

I. at discount prices;

II. as remnants; or

III. as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

F. If we can’t supply certain goods we may need to substitute them with alternative goods of equal or better standard and value. In this case:

I. we will let you know if we intend to do this but this may not always be possible; and

II. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.



15. Nature of digital content

A. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, that the digital content:

I. is of satisfactory quality;

II. is fit for purpose; and

III. matches its description.

B. We must provide you with digital content that complies with your legal rights.

C. When we supply the digital content:

I. we will use all reasonable efforts to ensure that it is free from defects, viruses and other malicious content;

II. we do not promise that it is compatible with any third party software or equipment except where we have said that it is in the guide to its use or on our website; and

III. you acknowledge that there may be minor errors or bugs in it.



16.
Faulty goods and digital content

A. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of these Terms. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

I. contact us using the email address above; or

II. visit the Citizens Advice website www.citizensadvice.uk.

B. Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

C. Please contact us using the email address above, if you want:

I. us to repair the goods and/or digital content;

II. us to replace the goods and/or digital content;

III. a price reduction; or

IV. to reject the goods and/or digital content and get a refund.

D. To avoid faults happening with any digital content, you must:

I. install any fixes, updates, upgrades, new releases and new versions that are made available to you as soon as reasonably possible after we tell you that they are available to be downloaded;

II. use it only on the recommended third party software and equipment set out in the guide to its use or on our website; and

III. follow any other guidance given by us to you when undertaking the purchase, or contained within the Confirmation email.



17. End of the contract

If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under this Terms.



18. Limit on our responsibility
to non-business customers

A. The provisions of this section shall apply to purchases made for non-business purposes only.

B. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), in the case of purchases made for non-business purposes, we are not legally responsible for:

I. losses that:

(a). were not foreseeable to you and us when the contract was formed; or

(b). that were not caused by any breach on our part;

II. business losses; and

III. losses to non-consumers.



19. Indemnity and insurance

A. You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.

B. You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under these Terms. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.



20. Limitation of liability

A. The extent of the parties’ liability under or in connection with these Terms (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.

B. Subject to the sub-clauses below titled “Exceptions”, our total liability shall not exceed the sum of £10 (ten pounds).

C. Subject to the sub-clauses below titled “Exceptions”, we shall not be liable for consequential, indirect or special losses.

D. Subject to the sub-clauses below titled “Exceptions, we shall not be liable for any of the following (whether direct or indirect):

I. loss of profit;

II. loss or corruption of data;

III. loss of use;

IV. loss of production;

V. loss of contract;

VI. loss of opportunity;

VII. loss of savings, discount or rebate (whether actual or anticipated); or

VIII. harm to reputation or loss of goodwill.

E. Exceptions:

I. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.

II. Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:

(a). death or personal injury caused by negligence;

(b). fraud or fraudulent misrepresentation;

(c). any other losses which cannot be excluded or limited by applicable law;

(d). any losses caused by wilful misconduct.



21. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.



22. Disputes

A. We will try to resolve any disputes with you quickly and efficiently.

B. If you are unhappy with:

I. the goods and/or digital content;

II. our service to you; or

III. any other matter;

please contact us as soon as possible.

C. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

I. let you know that we cannot settle the dispute with you; and

II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

D. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

E. The laws of England and Wales will apply to these Terms.

F. These Terms are current and up to date as of: 19th September 2022